Support

We're here to help

Reach out about billing, technical issues, custom indicators, or anything else. Our team responds within one business day.

Response within 1 business day

Our team typically responds Monday to Friday within one working day.

Confidential & secure

Your enquiry is handled by the Impera Analytics team. We never share customer details.

FAQ

Common questions

How do I manage my subscription?+

Open the customer portal from your account settings to upgrade, downgrade, cancel, or view invoices. Subscriptions are managed securely through Stripe.

I can't access the platform after subscribing+

Sign out and back in. If the issue persists, email us your account email and we'll resolve it within a few hours.

Still have a question? Send us a message or email support@placeinsight.co.uk